Terms of service

Last updated: September 12, 2026

By using this website and placing an order, you agree to these terms.

1. About us

This site is operated by Ottly. Where these terms say "we", "us" or "our", they refer to Ottly, Citrus Heights, California, United States.

2. Products

Ottly sticky ear cleaners are a personal hygiene product for use on the visible outer ear. They are not a medical device and are not intended to diagnose, treat, cure or prevent any condition.

Do not insert Ottly into the ear canal. Not suitable for children under 12. If you experience ear pain, discharge, bleeding or any change in your hearing, stop using the product and see a doctor. If you have had ear surgery, a perforated eardrum, or grommets, speak to a doctor before use.

3. Product information

We do our best to display our products accurately, but colours and appearance may vary slightly depending on your screen. Packaging may change without notice.

4. Pricing and payment

All prices are in USD and include applicable taxes unless stated otherwise. We may change prices at any time, but changes won't affect orders already placed. We reserve the right to refuse or cancel any order, including where a product has been listed at an incorrect price. If we cancel your order, we'll refund you in full.

5. Orders

Placing an order is an offer to buy. We accept it when we send your shipping confirmation. We may refuse orders where we suspect fraud, where the product is unavailable, or where an error has occurred.

6. Shipping and returns

Our shipping policy and refund policy form part of these terms.

7. Your account

If you create an account, you're responsible for keeping your password secure and for activity under your account.

8. Intellectual property

All content on this site — text, images, logos and design — belongs to Ottly and may not be copied or reused without our written permission.

9. Acceptable use

Don't use this site for anything unlawful, don't attempt to interfere with its operation, and don't submit content that infringes anyone's rights.

10. Limitation of liability

To the fullest extent permitted by law, our liability for any claim relating to a product or this site is limited to the amount you paid for the order concerned. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, where such limitation would be unlawful.

11. Changes to these terms

We may update these terms. The version published on this page at the time you place an order is the one that applies.

12. Governing law

These terms are governed by the laws of the State of California, and any dispute will be subject to the courts of California.

13. Contact

Questions about these terms: tryauxen@gmail.com