Refund policy

We want you to try Ottly without worrying about whether it'll work for you.

30 days, full refund, no return needed.

If Ottly doesn't do what we've said it does, email us at tryauxen@gmail.com within 30 days of delivery and we'll refund you in full. You don't need to send anything back, and we won't ask you to justify it. Just tell us your order number.

Refunds go back to your original payment method within 5 to 10 business days of approval, depending on your bank.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or isn't what you ordered, email tryauxen@gmail.com with your order number and a photo. We'll replace it or refund you, whichever you prefer, and you won't need to return anything.

Orders that haven't arrived

If your order hasn't arrived within 15 calendar days of your shipping confirmation, email us and we'll either resend it or refund you in full.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once shipped, the 30-day refund policy above applies instead.

Hygiene note

Because Ottly is a personal hygiene product, we don't resell returned items. That's why we don't ask for them back — it's simpler for you and it doesn't cost us anything we'd otherwise recover.

Questions about a refund: tryauxen@gmail.com