Contact information

Get in touch

We read every email and reply within one business day.

Email: tryauxen@gmail.com

Location: Ottly is operated from Citrus Heights, California, United States

Common questions

Where's my order? Check your tracking link first. If it hasn't arrived within 15 days of your shipping confirmation, email us and we'll resend it or refund you.

I want a refund. Email your order number and we'll refund you in full within 30 days of delivery. You don't need to send anything back.

Is it safe to use? Ottly is for the visible outer ear. Don't push it into the ear canal. If you have ear pain, discharge or a change in your hearing, see a doctor rather than using this.