Shipping policy

Free shipping on every order. No minimum, no exceptions.

Processing. Orders are processed within 1 to 2 business days of being placed. You'll get a confirmation email straight away and a second email with tracking once your order ships.

Delivery. Orders typically arrive within 6 to 12 business days of dispatch. Weekends and public holidays aren't business days, so allow around 2 to 3 weeks from order to doorstep.

Tracking. A tracking number is emailed when your order ships. It can take 2 to 3 days for tracking to start updating.

Where we ship. United States only.

Packaging. Ottly ships in plain packaging with no branding on the outside.

Wrong address. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery. Please double-check your address at checkout.

Late or missing orders. If your order hasn't arrived within 15 calendar days of your shipping confirmation, email tryauxen@gmail.com and we'll resend it or refund you in full.